You complete the deletion yourself.
You do not need to email us or wait for a manual request. Use the app, or this page if you cannot access it, and confirm deletion with your current password.
1. Deletion steps
From Malo settings, open Backup & sync and go to your cloud account.
Review the effect of deletion before continuing, and export anything you need first.
Enter your current password and select “Delete account.”
2. What is deleted
The cloud account, sign-in data, linked devices, and content synced with the service are deleted. A limited copy may remain temporarily within backup cycles or where retention is legally required, and is then removed under the applicable period.
3. What remains on your device
This action does not delete Malo data stored locally on your device; the app returns to local use. If you also want to remove that copy, you are responsible for clearing the app data or uninstalling the app, and for any files you previously exported or moved.
4. Delete from the website
If you can no longer use the app, you can delete the cloud account directly here. Enter your numeric Malo account identifier and current password.
5. Before deletion
If you need help, contact support at malo@nabil.pm. Email is for support only; deletion is self-service in the app or on this website.